FAQs

Find answers to your questions.

Is my order tracked?
Yes! All orders come with a tracking number.

What countries do you ship to?
Currently we only ship to the United States of America.

Why did I receive multiple tracking numbers?
To reduce shipping time we send items separately as they become available (like Amazon). This does not affect the price you pay for shipping!

It's been 1,2,3 weeks! Where is my order?
We know it can be a long wait, but please be patient. Orders can sometimes take up to 4 weeks to arrive.

It's been over 4 weeks! Where is my order?!
The Cat Lounge is very sorry for any inconvenience! Please Contact Us and we'll sort out what's going on.